Slide 2 of 16
1: Deming's 14 points
2: Create constancy of purpose toward improvement of product and service
3: Adopt the new philosophy
4: Cease dependence on inspection to achieve quality
5: End the practice of awarding business on the basis of price tag
6: Improve constantly and forever the system of production and service
7: Institute Training
8: Institute Leadership
9: Drive Out Fear
10: Break down barriers between departments
11: Eliminate slogans, exhortations, and targets for the workforce
12: Eliminate Numerical Quotas
13: Remove Barriers to Pride in Workmanship
14: Institute a vigorous program of education and self-improvement
15: Take Action to Accomplish the Transformation
16: Reference
